How it all works: terms and conditions for booking your tour with Southern Nature Safaris.
1.1. The contract will become effective as from the date the invoice is completed and the
deposit, referred to in Clause
2.1. is received by Southern Nature Safaris CC
(hereinafter known as the Company).
1.2. The contract is subject to the Namibian Law.
1.3. Any person making a reservation as per Clause 8.4 accepts the terms and conditions
of this agreement set out hereunder.
2.1. A 50% deposit of the full amount due is required to confirm any reservation and is to be
done by the agent or client (see Clause 8.1) in writing or by e-mail.
2.2. The Company
must receive the balance of the contract price no later than 42 days (6 weeks) prior to departure.
2.3. If the Company does not receive the full contract price 42 days (6 weeks) before
the departure date, the Company may cancel the reservation and retain whatever deposit or other
funds it has already received from the client or his agent.
3. The payment options will be provided upon confirmation of a booking. We will never ask you to make a payment into an account outside of Namibia.
4.1 Any cancellation of a confirmed booking must be done in writing (email) to the Company whereupon
cancellation charges as per Clause 4.2 will apply.
4.2 The following cancellation fees (as a
percentage of the fully quoted price) are applicable to any cancelled travel:
Notice from date of
travel: Cancellation fee:
42 days or more 30% (deposit forfeited)
29 – 41 days 50%
15 – 28 days 75%
0 – 14 days 100%
Please note: the notice period is calculated from the date of cancellation to the
start date of the tour/safari booking.
4.3 No refund will be made by the Company if, for any reason,
inclusions or parts of the tour cannot be carried out / or utilised. These would include all facets
such as meals, game drives, accommodation etc. This would also apply to any client who has booked a
tour but fails to undertake the tour for any reason.
5. If a booking is changed to an earlier date than originally reserved, the Company will endeavour
to change it. If the booking is for a later date, charges as per Clause 4.2 could apply.
As things
go, we've all had to adapt to changes during the Coronavirus pandemic and so too have we
therefore amended our terms and conditions for travel during such times. Contact us for updated
COVID Terms and Conditions here.
6.1 The Company reserves the right to increase the price of any tour prior to departure due to
factors beyond the control of the Company, such as, without being limited to, and increase in fuel
prices, new Government legislation, accommodation price increases, fluctuations in exchange rates,
etc.
6.2 If the Company announces an in increase in the tour price in terms of this Clause, such
addition amount must be paid to the Company before the departure of such tour or else the Company
shall have the right to cancel the tour and the charges in Clause 4.2 will apply.
7. The Company shall at any time have the right, in its entire discretion, to alter the terms of the
booking in relation to the route, timetable, itinerary and accommodation. The Company shall,
however, make every effort to offer the client an alternative tour of a comparable standard.
Should
the alternative be of a lesser standard, the client will be refunded the difference, but should
there be an increase, the client shall have the right to either reject the alternative and obtain a
refund of the relevant portion of the original contract sum, or to accept the alternative and pay
the increased cost. In the event of the client rejecting the alternative tour and claiming a refund,
such rejection will be treated as a cancellation and the refund will be calculated according to
Clause 4.2 hereof. The client shall have no claim against the Company for any damages arising out of
the alternative booking.
8.1. Neither the Company nor any person acting for through and on behalf of the Company shall be
liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting
the generality of the aforegoing shall particularly not be responsible for the loss or damage
arising from any errors or omissions contained in its brochure or other literature, late or
non-confirmation or acceptance or bookings, loss or damage caused by delays, sickness, injury or
death, whether occasioned by negligence or not.
8.2. The Company shall have the right at any time at
is sole discretion, to cancel or the remainder thereof or to make an alteration in the route,
accommodation price or other details. This would include any event of any tour being rendered
impossible, illegal or inadvisable by weather, avalanches, strike, war, government or other
interference or due to any other cause whatsoever. The extra expenses incurred as a result thereof
shall be the responsibility of the client.
8.3. The Company may at its discretion and without
liability or cost to itself at any time cancel, or terminate, a client's booking and in
particular, without limiting the generality of the aforegoing, it shall be entitled to do so in the
event of illness or the illegal or incompatible behaviour of any client undertaking the tour, who
shall in such circumstances not be entitled to any refund.
8.4. Any person making a reservation with
the Company (refer to Clause 1.1) warrants that her or she has the necessary authority to enter into
this contract on behalf of the person or persons included in such a booking. The person making the
reservation shall be liable for the total amount due to the Company.
9.1. It is the onus and responsibility of the client to obtain the necessary comprehensive insurance
before departure for any possible cancellations, medical expenses, protection or personal property
and money.
9.2. The onus is upon the client to ensure that passports and visas are valid for the
duration of the safari. The Company cannot be held liable for any necessary visas or other travel
documents not held by clients. In the event of a client not having the necessary documentation to
enter any area or country the Company shall reserve the right to leave the client at the point of
entry of such area or country. In such an event, the Company will not be held responsible to the
client for further travel arrangements.
9.3. The onus is upon the client to ensure that the
SARS-CoV-2 PCR tests are done prior to commencement of the safari and valid on arrival in accordance
to the requirements of the country of intended travel and for the airline with which the client will
travel. The same applies for any necessary testing for departure. The costs of any such COVID
testing will be for the clients own account. While The Company can assist with arrangements for
testing in-country, The Company will not be held responsible to the client for such arrangements and
with regards to return time of test results.
9.4. Should the client need to undergo mandatory
quarantine once in-country with regards to the SARS-CoV-2 virus, either on arrival as called for by
the authorities or due to testing positive once in-country, this will be at the clients own expense.
10.1. The client shall be reasonably fit to undertake the tour.
10.2. Anti-malaria precautions should be commenced prior to tour departure. A medical doctor should
be consulted for advice.
10.3. Tours offered by the Company cover a wide spectrum of the African wilds and neither the Company, its
employees or agents can be held responsible for any injury or other related incidents whilst on the
tour / safari.
10.4. The Company cannot be held responsible for any client who falls ill or contracts
the SARS-CoV-2 virus while in-country. The client accepts that travel is at own risk.
11.1. Clients are limited to one soft sports type bag per person with a maximum weight of 20
kilograms. This includes photographic equipment and hand luggage.
11.2. Due to the rugged terrain,
the Company cannot be held responsible for damage or loss of any personal items including bags,
contents of bags or photographic and related equipment. Due to extremely dusty conditions, please
ensure all bags are dust proof.
12.1. The Company will act as the agent of the client when booking the client with a car hire
company, an airline or air charter service. The client therefore ( in the case of a self-driving
trip) contracts with the car hire company, airline or charter service and not with the Company.
12.2. Charter flights are normally operated by smaller type aircraft such as Cessna 210. Luggage is
strictly limited to 10-15 kgs (depending on terms of particular airline used) per person in soft
hold all type bags. Due to the desert heat, it is not safe to overload aircraft thus this limit
needs to be strictly controlled.